Additional Legal Notice

Roommeld (hereinafter referred to as “I” or “We”) values transactional transparency and user rights. This statement outlines our key principles regarding operations, shipping, taxation, payments, and dispute resolution, as well as your rights when using our services.

1. Commercial Transparency

We strive to present information on our website clearly and accurately. Order totals, product details, shipping fees, and related costs are explicitly displayed, allowing users to fully understand the transaction before making a purchase.

2. Nature of Business and Shipping

Our business operates entirely online, and every order is processed and shipped directly by us. Orders are tracked within our system from placement to delivery, ensuring traceable logistics and enabling users to clearly monitor product status.

3. Customs and Tax Compliance (VAT + DDP)

• Product prices include Value Added Tax (VAT).

• All items are shipped under Delivered Duty Paid (DDP) terms.

• Users do not need to handle additional customs procedures or pay extra taxes after placing an order.

• By simplifying these processes, we ensure straightforward and transparent delivery with clear cost coverage.

4. Cancellation and Return/Exchange Rights

• Users may request returns or exchanges within 30 days of receiving their items.

• The process includes request submission, return shipment, inspection, and refund, with each step documented and tracked.

• Detailed procedures are available in our Return & Exchange Policy.

5. Payment and Data Protection

• Payment information is used solely for order processing and is not stored.

• We employ encryption and other security measures to protect data during transmission and storage.

• Payment information is used only within authorized scopes and is never shared with unauthorized third parties.

6. Product Assurance and Service Scope

• We strive to ensure products match their descriptions and maintain basic quality standards.

• For shipping damage or quality issues, users may request assistance through our Return & Exchange Policy.

• Services or guarantees beyond the stated policy are not covered by this notice, but we will handle user feedback reasonably.

7. Complaints and Communication Channels

If you have any questions about transactions or products, you may contact us:

• Address: 9802 198TH ST E, Graham, WA, 98338-4802, US

• Phone: +1 (564) 222-7720

• Email: ithelp@roommeld.com

Online support hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (GMT)

We strive to respond to inquiries and feedback during working hours.

8. Dispute Resolution and Applicable Law

• We comply with Australian law, including GDPR requirements.

• Any disputes arising from terms of use or services will be handled in a legal and reasonable manner.

• This statement may be updated as necessary, and users will be informed of any changes.