Roommeld (hereinafter referred to as “I” or “We”) values user experience and data security. This policy explains the scope of our website services, user rights, order processing, and related matters to help you better understand and use our online services.
This policy applies to all information you provide when visiting our website, browsing products, placing orders, or subscribing to services. Whether you register an account or browse anonymously, the information you provide is subject to this policy.
Users must ensure that account information is accurate and complete, and are responsible for all account activities.
We strive to maintain stable website operations but cannot guarantee uninterrupted or error-free service.
We are not liable beyond reasonable limits for service interruptions or data loss caused by network issues or other uncontrollable factors.
We strive to provide accurate product descriptions, stock levels, and pricing information.
Product prices, availability, and promotional offers may change at any time; users should confirm the latest information before placing an order.
In the event of errors in information or stock issues, we will promptly notify the user regarding any order adjustments.
Placing an order signifies user confirmation of the selected products, prices, and delivery information.
Accepted payment methods are Visa and MasterCard.
The total order amount includes the product price and shipping fees. Other costs, such as VAT, are included in the product price.
Order processing typically takes 1–3 business days.
Estimated shipping time after dispatch is 8–12 business days.
For full details, please refer to our Shipping Policy page.
Orders that have not yet been shipped can be canceled within 48 hours of placement.
Orders beyond 48 hours or already shipped must follow the return/exchange process after delivery.
For more details, refer to our Order Cancellation Policy.
We provide a 35-day period for returns or exchanges after receipt of goods.
Eligible situations include product defects, quality issues, odors, or incorrect items.
Please refer to our Return & Exchange Policy for detailed procedures and processing times.
Refunds will be returned to the Visa or MasterCard account used for payment.
Expected processing time is 3–7 business days, depending on bank processing speed.
For delays, please contact us. More details are available in the Refund Policy.
We comply with Australian law, including GDPR.
Any service disputes should be resolved through negotiation whenever possible.
We reserve the right to update this policy and will notify users accordingly.
Personal information collected is used solely for order processing, customer service, and optimizing user experience.
Data is securely stored on protected servers and managed in accordance with GDPR policies.
Users have the right to access, modify, or delete their information; please refer to the GDPR Policy for details.
Website content, images, text, and logos are owned by or legally used by Roommeld.
Unauthorized copying, distribution, or commercial use is prohibited.
We are not responsible for losses caused by network issues, force majeure, or third-party actions.
Users must provide accurate addresses and information to ensure smooth order processing.
We may adjust these terms to meet service needs or legal requirements.
Updated terms will be posted on the website, and continued use of our services constitutes acknowledgment and acceptance.
For questions regarding services or data usage, you can contact Roommeld customer service:
Address: 9802 198TH ST E, Graham, WA, 98338-4802, US
Phone: +1 (564) 222-7720
Email: ithelp@roommeld.com
Online support hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (GMT)
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