Order Cancellation Policy

Roommeld (hereinafter referred to as “I” or “We”) provides the following guidelines regarding order cancellations to help you understand the conditions and procedures.

1. Eligibility for Order Cancellation

• Orders placed within 48 hours and not yet shipped are eligible for cancellation and can be processed directly.

• Orders beyond 48 hours or already shipped cannot be canceled directly. In such cases, you may request a return and refund after the product is delivered, in accordance with our Return & Exchange Policy.

2. Order Cancellation Process

1. Contact our customer service via email or phone, providing your order number, payment proof, and the reason for cancellation.

2. Our customer service team will review your request promptly and inform you of the result, including whether the cancellation is approved and any subsequent refund arrangements.

3. Refund Process

• Refund Method: Refunds will be returned to the Visa or MasterCard used for payment.

• Processing Time: Typically 3–5 business days, depending on bank processing times.

• If you have not received your refund within the expected period, please contact us for assistance.

• For more detailed information, please refer to our Refund Policy.

4. Important Notes

• Ensure that the order information you provide is accurate to facilitate quick verification and processing.

• Once the cancellation process is initiated, please allow time for customer service review and bank processing of the refund.

5. Contact Information

For order cancellation requests or related inquiries, please contact Roommeld customer service:

• Address: 9802 198TH ST E, Graham, WA, 98338-4802, US

• Phone: +1 (564) 222-7720

• Email: ithelp@roommeld.com

Online support hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (AU)