Roommeld (hereinafter referred to as “I” or “We”) provides the following information regarding refunds to help you understand the applicable conditions, methods, and procedures.
Refunds may be issued in the following cases:
Order Cancellation: If your order is canceled within the allowed cancellation period and the request is approved, you may apply for a refund.
Returns Refund: If you return items in accordance with the Return & Exchange Policy and your request is approved, you may receive a refund for the corresponding amount.
All refunds will be returned to the payment card used at the time of purchase. Only Visa and MasterCard are supported.
Processing times may vary by bank, but refunds are generally expected within 3–5 business days.
If you have not received your refund after this period, please contact us for inquiry and assistance.
In some cases, refunds may be delayed or encounter issues due to payment gateway problems or bank processing delays.
We will proactively contact you to verify information and assist in following up on the refund status.
Users may provide relevant payment information at any time to help us verify and process the refund.
We strive to ensure smooth refunds, but we cannot be held responsible beyond reasonable limits for delays caused by uncontrollable factors, such as bank system delays or network issues.
Please ensure that the payment information provided is accurate to facilitate timely processing of refunds.
For inquiries about refund status or related issues, you can contact Roommeld customer service:
Address: 9802 198TH ST E, Graham, WA, 98338-4802, US
Phone: +1 (564) 222-7720
Email: ithelp@roommeld.com
Online support hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (GMT)
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