Return & Exchange Policy

Roommeld (hereinafter referred to as “I” or “We”) provides the following guidelines on returns and exchanges to help you clearly understand the process and important considerations.

1. Return & Exchange Period

You have 30 days from the date of receiving the product to submit a return or exchange request.
The 30-day period is designed to give you sufficient time to inspect the product, confirm its condition, and ensure the request is valid and processed smoothly.

2. Eligible Return & Exchange Situations

We generally accept returns and exchanges for the following reasons:

• Appearance Defects: Scratches, damage, or obvious flaws on the product.

• Quality Issues: Functional defects or manufacturing flaws.

• Odor or Color Difference: Products with unusual odors or significant color deviations from the website description.

• Incorrect Item: Received product does not match the order.

• No-Reason Return/Exchange: Within the valid period, you may request a return or exchange without additional explanation.

3. Return Process

1. Contact us via email or phone, providing your order number, payment proof, reason for return/exchange, and relevant photos or videos.

2. We will review your request promptly and provide the return address if approved.

3. Ship the product back to the specified address, ensuring it is properly packaged for safe receipt and inspection.

4. Once the item is received and inspected, if it meets return conditions, we will process your refund.
   For detailed refund information, please refer to the Refund Policy.

4. Exchange Process

1. Contact us to request an exchange, submitting your order number, payment proof, reason for exchange, and necessary photos or videos.

2. Once approved, we will provide the return address.

3. Send the product to the specified address and wait for receipt confirmation.

4. After verification, we will arrange shipment of the replacement product within 1–3 business days.
   For shipping times, see our Shipping Policy.

5. Refund Process

• Refund Method: Refunds will be returned to the Visa or MasterCard used for payment.

• Processing Time: Generally 3–5 business days, depending on bank processing speed.

• If the refund is not received within the expected time, please contact us for assistance.

6. Shipping Costs

• For returns or exchanges due to appearance defects, quality issues, odor, color differences, or incorrect items, the return shipping cost will be covered by us.

• For no-reason returns/exchanges, the user is responsible for shipping costs.

7. Liability

We strive to ensure smooth processing of returns and exchanges but cannot be held responsible beyond reasonable limits for issues caused by uncontrollable factors, such as shipping delays or accidental damage.
Users must provide accurate return information to ensure smooth processing.

8. Contact Information

For questions or assistance regarding returns and exchanges, please contact Roommeld customer service:

• Address: 9802 198TH ST E, Graham, WA, 98338-4802, US

• Phone: +1 (564) 222-7720

• Email: ithelp@roommeld.com

Online support hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (GMT)