Contact information

Contact Us

At roommeld (hereinafter referred to as “we” or “us”), we are committed to ensuring that our users can receive assistance and guidance at any time while shopping or using our services. If you have any questions regarding order processing, shipping inquiries, returns or exchanges, or any other service-related matters, please feel free to contact us through the channels below. We will do our best to respond promptly during business hours.

Contact Channels

Address:
9802 198TH ST E, GRAHAM, WA, 98338-4802, US

Customer Service Phone:
+1 (564) 222-7720

Customer Service Email:
ithelp@roommeld.com

Online Service Hours

Monday to Friday,
9:30–12:00 and 14:00–18:30 (GMT)

You may contact us directly by phone or email. When emailing us, please include your order number, payment confirmation, or any relevant information to help us assist you more efficiently. We will verify and process your request accordingly, while ensuring the security and privacy of your personal information.

Whether you are inquiring about order status, shipping details, return or exchange procedures, or any other service-related issues, we encourage you to contact us promptly so we can help provide a smoother shopping experience.

Important Notice:
We only handle orders and related inquiries generated through our official website. We do not provide offline services or support for orders placed through non-official channels, in order to ensure information security and service transparency.