GDPR

GDPR Policy

At roommeld (hereinafter referred to as “we” or “us”), we place great importance on the security and privacy of your personal information. We manage and process data in accordance with the General Data Protection Regulation (GDPR) and relevant Australian regulations. This policy explains in detail how we collect, use, store, and protect your information, as well as the rights you are entitled to.

1. Scope of This Policy

This policy applies to all situations in which you access our website, place orders, subscribe to our services, or otherwise provide personal information to us. Whether you are browsing products or communicating with us, any related data is protected under this policy.

2. Information Collection (Cookies)

To improve user experience and optimize our services, we may use Cookies or similar technologies to collect information. This may include website analytics, functional optimization, and operational security. You will be informed before Cookies are used and may choose whether to consent to their use.

3. Use and Sharing of Information

The information we collect may be used for the following purposes:

• Order processing and after-sales services: to ensure a smooth shopping experience.

• Customer communication and support: to respond to your inquiries or requests.

• System maintenance and experience optimization: to improve website functionality and accessibility.

We do not sell or share your personal information with unauthorized third parties. Information is shared only when necessary, such as for logistics delivery, payment processing, or legal requirements.

4. Data Storage and Cookies Management

Your personal information is securely stored on protected servers. The storage and management of Cookies require your awareness and authorization. You may control or disable Cookies at any time through your browser settings.

5. User Rights

In accordance with the GDPR, you have the right to:

• Access, update, or delete your personal information.

• Withdraw previously granted consent.

• Object to certain data processing activities.

You may exercise these rights at any time by contacting us, and we will process your request accordingly.

6. Legal Basis for Data Processing

We process personal data under the following legal bases:

• Contract performance: to process orders and provide purchased services.

• Explicit consent: such as newsletter subscriptions or marketing activities.

• Legal obligations: to comply with tax, accounting, or other regulatory requirements.

• Legitimate interests: to improve user experience, prevent fraud, and ensure platform security.

7. Disclaimer

While we make every effort to protect your personal information, we cannot be held liable for data breaches caused by factors beyond our control. Users are responsible for ensuring the accuracy of the information they provide so that we can deliver services more effectively.

8. Contact Information

If you wish to exercise your rights or have questions regarding personal data, please contact roommeld through the following channels:

Address:
9802 198TH ST E, GRAHAM, WA, 98338-4802, US

Customer Service Phone:
+1 (564) 222-7720

Customer Service Email:
ithelp@roommeld.com

Service Hours:
Monday to Friday, 9:30–12:00 and 14:00–18:30 (GMT)